The Vispring Comfort Promise

All Vispring mattresses are made to order and cannot be returned. However, if you find that you have made the wrong choice of mattress spring tension, you may make a one-time exchange of your mattress for one of a different spring tension. The Comfort Promise only applies to mattresses purchased from Vispring New York with display beds. You must have tried the selected model at the store where you made your purchase and been given individual advice by a Specialist to guide you in your selection which you have followed in making your purchase.

The Comfort Promise may only be invoked:

• By notification to the Vispring Specialist from whom the mattress was purchased (unless that Specialist is no longer trading, in which case you should notify Vispring limited directly);
• Between 30 and 90 days after delivery of the mattress; and
• Upon production of proof of purchase.

The Comfort Promise does not apply to :

• Purchases made on the internet or to ex-display models; or
• Mattresses which are defective due to misuse, wilful damage, accidental damage (including unauthorized repairs or alterations), neglect or general wear and tear.
• You will be responsible for arranging the exchange of the original mattress and you cannot retain the original mattress. At the discretion of the Specialist, a fee may be charged to you in respect of costs associated with the collection of the original mattress, and the delivery of the replacement product. Details of any fee payable should be confirmed with the Specialist when arranging the exchange.
• The Comfort Promise is limited to one replacement only, which will be the same size with the same mattress ticking (fabric). If this model, size or fabric is no longer available, Vispring limited reserves the right to substitute a suitable alternative.

• In the case of zip and link mattresses, only one of the two mattresses will be exchanged, and the mattress cannot be changed to a one-piece.
• Only the original purchaser may invoke the Comfort Promise, and it only applies to mattresses which remain in the country of purchase.